Where items are collected directly by one of our fashion experts, you don't need to lift a finger. We will bring any relevant packaging with us to ensure the safe return of your items to one of our state-of-the-art warehouses.
If you're based outside of London, we will send you a free luxury fashion kit with which you can send your items back to us however is most convenient to you. Our luxury fashion kit includes everything you need to send your items in; a large box, instructions folder and a pre-paid label.
Where you choose not to use one of our luxury fashion kits, please securely pack your items inside a double-walled box, and use bubble-wrap or equivalent where necessary, to ensure your items are safe in transit.
For particularly expensive items, we recommend that you pay for additional insurance.